Lean Six Sigma | Charles de Clarens

I improved collaboration between silo-ed departments inside IT: Infrastructure, Applications Design & Build, Operations, Network, Security, Collaboration tools, Service Management, Project Portfolio Management
I prepared training material, organized training campaigns, delivered trainings
I ran change management awareness campaigns and applied change management principles during projects
I audited regularly the different teams and provided improvement feedback
I coached the teams through the usage of the methodology and tools
I drove the autonomy of the teams so they could improve continuously on their own

I developed and maintained global tracking tools for deliverables, tasks, problem solving, with automated reporting for stakeholders and management
I steered towards alignment all departments in Global IT Technical Solutions on objectives, methodologies and tools, cascading and aligning 3-years strategy plans

I optimized the department’s problem-solving process and aligned it with the other IT departments and Customer Care
I aligned all departments in Global IT Technical Solutions on P.S. objectives, methodologies and tools
I led an international community of P.S. specialists to coach by proxy in all remote teams and exchange on best practices and tools
I coached over 100 improvement initiatives in IT and e-commerce infrastructure, challenging and guiding action plans, improving the performance and reliability of solutions while maintaining or decreasing costs
I raised end-users satisfaction from 80% to 92%
I planned and facilitated workshops for IT improvements (processes, performance, capacity, operational costs, organization) leading to up to 1M chf savings per initiative