Optimize your processes with a LEAN Six Sigma expert to improve collaboration and achieve your business goals
My achievements:
In a 300 employees global IT department with the objective of cross-functional alignment on objectives, methodologies and tools
-LEAN Six Sigma methodology deployment
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I improved collaboration between silo-ed departments inside IT: Infrastructure, Applications Design & Build, Operations, Network, Security, Collaboration tools, Service Management, Project Portfolio Management
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I prepared training material, organized training campaigns, delivered trainings
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I ran change management awareness campaigns and applied change management principles during projects
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I audited regularly the different teams and provided improvement feedback
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I coached the teams through the usage of the methodology and tools
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I drove the autonomy of the teams so they could improve continuously on their own
-Cross functional collaboration improvement

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I developed and maintained global tracking tools for deliverables, tasks, problem solving, with automated reporting for stakeholders and management
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I steered towards alignment all departments in Global IT Technical Solutions on objectives, methodologies and tools, cascading and aligning 3-years strategy plans
-Problem-Solving (P.S.) maturity improvement

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I optimized the department’s problem-solving process and aligned it with the other IT departments and Customer Care
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I aligned all departments in Global IT Technical Solutions on P.S. objectives, methodologies and tools
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I led an international community of P.S. specialists to coach by proxy in all remote teams and exchange on best practices and tools
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I coached over 100 improvement initiatives in IT and e-commerce infrastructure, challenging and guiding action plans, improving the performance and reliability of solutions while maintaining or decreasing costs
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I raised end-users satisfaction from 80% to 92%
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I planned and facilitated workshops for IT improvements (processes, performance, capacity, operational costs, organization) leading to up to 1M chf savings per initiative